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At MDoffice, we know that patients are one of the most powerful stakeholders in healthcare.They have the power to choose from all of the providers in the market and switch at any point based on many factors. So what’s the trick to getting patients to choose and stay with YOU?

High quality customer service and satisfaction.

Providing optimum patient service and customer satisfaction is no longer an option for a private optometrist or ophthalmologist—it’s necessary for success.

Your income depends on attracting and keeping patients. And with all of the power that patients have in choosing their provider, your reputation can make or break you. We want to help you establish and maintain a reputation for treating your patients so well that your current patients stay with you for the long haul and new patients pick you first.

When it comes to Reputation Management, we can help you with the following:

Branding and Positioning

As the essence of who you are as a physician and what your practice is all about, your brand is crucial in building your reputation and distinguishing yourself in the market. Our Reputation Management experts make sure that your use of images, text, colors, and messaging are consistent. We give you feedback on your website, and office and marketing materials, and even help you create your entire brand identity in the way that most benefits you.

Creation and projection of your practice’s culture

Successful Reputation Management requires the support of everyone in your practice. Staff members are the face of your practice and they often interact with patients more often than you. Our Reputation Management experts know exactly how to get practice managers and techs on board. We offer a staff training program in customer excellence, leadership training, and instruction on how to track staff efforts for continual improvement in patient satisfaction.

Online Reputation Management

Whether you realize it or not, you have a reputation online via review websites like Yelp, Google+, and many more. 92% of potential patients read online reviews (source: Bright Local). But it’s hard for a busy eye care practice to manage reviews—so a poor or mediocre reputation of the practice could circulate online without physicians or staff even knowing. We’ve designed a solution. Our signature myPracticeReputation technology captures online reviews from all of your patients and sends them to your personalized dashboard, giving you the ability to publish only the good ones.

As Warren Buffet says, “It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently.”

You’ve worked hard to build a successful practice.

Providing optimum patient service and customer satisfaction is no longer an option for a private optometrist or ophthalmologist—it’s necessary for success.

Let us help you grow—and protect—your success by ensuring that your reputation is so good that current and new patients scramble to work with you.

Request your online reputation assessment
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